Gaming at ti11 is meant to be fun — a form of entertainment, not a way to earn income or escape problems. We take our duty of care seriously and provide every Filipino player with the tools, information, and support needed to keep gaming safe and enjoyable.
At ti11, we believe that responsible gaming is not just a legal requirement — it is the foundation of a trustworthy casino. Whether you enjoy our slots, bingo rooms, Dragon Fishing, or live dealer tables, the experience should always feel like leisure, not pressure.
Problem gambling is a real concern in the Philippines, and ti11 takes it seriously. We operate within the PAGCOR regulatory framework and have built a comprehensive set of responsible gaming tools directly into the ti11 platform — accessible to every registered player at any time, free of charge.
This page explains everything you need to know: how to set limits, how to recognize warning signs, how to request self-exclusion, and where to find professional help if gaming stops being fun. Kung kailangan mo ng tulong, nandito kami — we are here for you.
Control how long you play per session directly from your account settings.
Cap your daily, weekly, or monthly deposits to stay within your budget.
Pause your account for 24 hours, 7 days, or 30 days whenever you need it.
Permanently or temporarily block yourself from accessing the ti11 platform.
Receive on-screen reminders showing how long you have been playing.
24/7 live chat with trained support staff who can connect you with help.
Every ti11 account must pass Know Your Customer (KYC) verification before any withdrawal is processed. This includes submitting a valid government-issued ID — UMID, PhilSys, passport, or driver's license — to confirm your age and identity.
During account registration, ti11 requires your date of birth. Any account where the declared age is below 21 is automatically rejected. Accounts found to have provided false age information will be permanently closed and all funds forfeited.
The 21+ minimum age requirement is mandated by PAGCOR for all casino-style gaming operations in the Philippines. ti11 strictly enforces this rule and cooperates fully with PAGCOR in any age-related compliance review or investigation.
Parents and Guardians: If you share a device with younger family members, please ensure that your ti11 account is protected with a strong password and that you log out after every session. If you suspect a minor has accessed your account, contact ti11 support immediately at [email protected].
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period.
Cap the total amount you can lose within a set period. When your loss limit is reached, ti11 will automatically suspend your gaming session for the remainder of that period — protecting your bankroll and your peace of mind.
Set a maximum session duration. When your time is up, ti11 will display a notification and, if you choose, automatically log you out. This is especially useful for players who lose track of time during long gaming sessions.
Receive periodic on-screen pop-ups showing your current session duration and net win/loss position. Reality checks are a gentle nudge to pause, reflect, and decide whether to continue playing or take a break.
Take a short break from gaming by activating a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During this time, you cannot log in or place bets. Your account and balance remain intact for when you return.
Request a longer-term or permanent exclusion from the ti11 platform. Self-exclusion periods range from 6 months to 5 years, or permanently. Once activated, ti11 will close your account and refund your remaining balance.
Review your full gaming history — deposits, withdrawals, bets placed, and session durations — at any time from your account dashboard. Transparency about your own activity is a key part of responsible gaming.
ti11's 24/7 support team is trained to recognize signs of problem gambling and can refer you to professional counseling services in the Philippines. Reaching out is always the right move — walang hiya dito.
| Limit Type | Available Periods | Takes Effect | How to Set | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | Account Settings → Responsible Gaming | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | Account Settings → Responsible Gaming | Available |
| Session Time Limit | Per session (30 min – 8 hrs) | Next login session | Account Settings → Responsible Gaming | Available |
| Reality Check | Every 15 / 30 / 60 minutes | Current session | Account Settings → Responsible Gaming | Available |
| Cool-Off Period | 24 hrs / 3 days / 7 days / 30 days | Immediately | Account Settings → Responsible Gaming | Available |
| Self-Exclusion | 6 months / 1 yr / 2 yrs / 5 yrs / Permanent | Immediately | Contact Support or Account Settings | Available |
Problem gambling can affect anyone — regardless of income, background, or how long they have been playing. It does not always look like losing everything overnight. Sometimes it starts small: chasing a loss here, skipping a bill there. Here are the signs to watch out for.
Spending more money on gaming than you originally planned, or borrowing money from family and friends to fund your play.
Chasing losses — continuing to play in an attempt to win back money you have already lost, even when it makes the situation worse.
Neglecting work, school, family responsibilities, or social relationships because of time or money spent on gaming.
Feeling restless, irritable, or anxious when you are not playing, or using gaming as a way to escape stress, depression, or personal problems.
Hiding your gaming activity from family members or lying about how much time or money you spend on ti11 or other gaming platforms.
Losing track of time during gaming sessions, regularly playing for much longer than you intended, or missing meals and sleep because of gaming.
Using money set aside for rent, utilities, groceries, or other essential expenses in Manila, Cebu, Davao, or wherever you live to fund gaming activity.
Repeatedly trying to cut back or stop gaming but finding yourself unable to follow through, even when you genuinely want to stop.
If you recognize any of these signs in yourself or someone you care about, please do not wait. Reach out to ti11 support to activate self-exclusion tools, or contact a professional counseling service. Huwag mahiyang humingi ng tulong — asking for help is a sign of strength, not weakness.
The following questions are adapted from widely used responsible gaming screening tools. There are no right or wrong answers. If you answer "yes" to two or more of these questions, we strongly encourage you to use ti11's responsible gaming tools or seek professional support.
Reflect on your gaming habits over the past 30 days.
Have you ever spent more money on gaming than you could comfortably afford to lose?
Have you ever borrowed money or sold personal belongings to fund your gaming?
Have you ever felt the need to bet more and more money to get the same level of excitement?
Have you ever returned to gaming the next day to try to win back money you lost?
Has gaming ever caused problems with your family, friends, work, or finances?
Have you ever felt guilty, ashamed, or anxious about your gaming habits?
Two or more "yes" answers? Consider activating ti11's self-exclusion or cool-off tools, or reach out to a professional counseling service. You are not alone — support is available across the Philippines.
Self-exclusion is one of the most effective tools available to players who feel their gaming is getting out of control. At ti11, we make it as easy as possible to activate. Here is how it works:
Access your account via the ti11 Login page. If you are unable to log in, contact our 24/7 live chat support directly and request self-exclusion — no login required.
Navigate to the Responsible Gaming section in your account settings. You will find all limit tools and the self-exclusion option clearly listed here.
Choose from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Think carefully — once activated, self-exclusion cannot be reversed before the period ends.
Confirm your request. ti11 will immediately close your account access, cancel any pending bonuses, and process a refund of your remaining balance within 5 business days.
You will receive an email confirmation of your self-exclusion. ti11 will also suppress all marketing communications to you for the duration of your exclusion period.
Need help right now? Contact ti11 support at [email protected] or via 24/7 live chat. Our team can activate self-exclusion on your behalf immediately.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated Responsible Gaming program for Filipino players. PAGCOR's program includes player education, problem gambling awareness campaigns, and a national self-exclusion registry that applies across all PAGCOR-regulated gaming venues and platforms.
ti11 cooperates fully with PAGCOR's responsible gaming framework. Players who register with PAGCOR's national self-exclusion list will also be excluded from the ti11 platform. For more information about PAGCOR's responsible gaming initiatives, visit PAGCOR's official offices or contact their player assistance hotline.
PAGCOR Player Assistance: Available through PAGCOR's official channels and regional offices across the Philippines.
The NCMH provides mental health support services across the Philippines, including counseling for behavioral addictions such as problem gambling. Services are available in Manila and through regional partners. Contact NCMH through their official hotline for referrals and support.
Gamblers Anonymous (GA) runs peer support groups across the Philippines, including in Metro Manila, Cebu, and Davao. GA meetings are free, confidential, and open to anyone who believes they may have a gambling problem. No registration or referral is required to attend.
Available 24/7 via the ti11 platform. Our support team is trained in responsible gaming and can activate limits or self-exclusion on your behalf immediately.
For non-urgent responsible gaming requests, reach our dedicated team at [email protected] with the subject line "Responsible Gaming Request."
The Philippine Department of Health operates a mental health crisis hotline. If you or someone you know is in crisis, please reach out to DOH or your nearest public hospital immediately.
Gaming at ti11 is best enjoyed as entertainment — within your means, on your terms. Set your limits today and keep the fun in every session. Remember: it is always okay to take a break.
🔞 Must be 21 years or older to register and play. Please gamble responsibly. If gaming stops being fun, use our tools or seek help.