Frequently Asked Questions

ANSWER Creating a ti11 account is quick and straightforward. Visit the ti11 Login page and click the registration option. You will need to provide a valid email address, a secure password, your full name as it appears on your government ID, your date of birth, and your mobile number. Once submitted, you will receive a verification email — click the link inside to activate your account. The whole process takes less than three minutes.

ANSWER KYC (Know Your Customer) verification is required before your first withdrawal. ti11 accepts the following Philippine government-issued IDs:

• PhilSys National ID
• UMID (Unified Multi-Purpose ID)
• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID

You will also need to submit a selfie holding your ID and, in some cases, a proof of address (utility bill or bank statement dated within the last 3 months). KYC review typically takes 1–2 business days.

ANSWER No. ti11 strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of ti11's Terms and Conditions. Duplicate accounts will be permanently closed and any associated balances forfeited. If you have forgotten your login details, use the password reset function or contact support.

ANSWER On the ti11 Login page, click "Forgot Password." Enter the email address linked to your account and ti11 will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact ti11 support via live chat with your registered mobile number ready for identity verification.

ANSWER Some account details — such as your mobile number or email address — can be updated directly from your account settings after completing identity verification. Changes to your registered name or date of birth require you to contact ti11 support and submit supporting documentation, as these are tied to your KYC records. ti11 processes such requests within 3–5 business days.

ANSWER ti11 supports a wide range of Philippine-friendly payment methods, including:

• E-wallets: GCash, Maya (formerly PayMaya)
• Online Banking: BDO, BPI, Metrobank, UnionBank, Security Bank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All deposits are processed in Philippine Peso (₱). No deposit fees are charged by ti11, though your payment provider may apply their own transaction charges.

ANSWER The minimum deposit at ti11 is ₱100 for most payment methods, including GCash and Maya. For bank transfers, the minimum may be higher depending on the bank's own transaction limits. There is no maximum deposit limit set by ti11, though individual payment providers may impose their own caps. Check your GCash or bank app for applicable limits.

ANSWER Most deposits via GCash and Maya are credited to your ti11 account instantly — usually within seconds of completing the transaction. Online bank transfers typically take 5–30 minutes during banking hours. Over-the-counter payments may take up to 2 hours to reflect. If your deposit has not appeared after the expected timeframe, contact ti11 support with your transaction reference number.

ANSWER Yes. ti11 uses industry-standard TLS/SSL encryption to protect all financial transactions. Your payment details are never stored on ti11's servers — all transactions are processed through secure, regulated payment gateways. ti11 also undergoes regular security audits to ensure the integrity of its payment infrastructure. Your funds are held in segregated accounts, separate from ti11's operational funds.

ANSWER To withdraw your winnings, log in to your ti11 account and go to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

ANSWER Withdrawal processing times at ti11 are as follows:

• GCash / Maya: Within 1–3 hours after approval
• Bank Transfer (BDO, BPI, Metrobank): 1–3 business days
• Cryptocurrency: Within 2–6 hours depending on network congestion

ti11's internal review of withdrawal requests is completed within 24 hours on business days. Requests submitted on weekends or Philippine public holidays may take an additional day. If your withdrawal has not arrived within the stated timeframe, contact support with your withdrawal reference number.

ANSWER The minimum withdrawal at ti11 is ₱200. Maximum withdrawal limits vary by payment method and account verification level. Fully verified accounts enjoy higher daily withdrawal limits. For high-value withdrawals above ₱50,000, ti11 may request additional documentation as part of its anti-money laundering compliance procedures. Contact support for details on your specific account limits.

ANSWER Common reasons for withdrawal rejection include:

• KYC verification not yet completed or documents pending review
• Active bonus wagering requirements not yet fulfilled
• Withdrawal amount exceeds your current daily or weekly limit
• Payment method details do not match your registered account name
• Suspected fraudulent activity or security flag on the account

ti11 will notify you by email with the specific reason for any rejection. If you believe the rejection was made in error, contact our support team immediately.

ANSWER ti11 offers a generous welcome bonus package for new Filipino players upon their first deposit. The exact bonus amount and structure may vary — check the Promotions section of the ti11 Casino page for the latest offer. Welcome bonuses are subject to wagering requirements, which must be completed before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

ANSWER A wagering requirement (also called a playthrough requirement) means you must bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently — slots typically count 100%, while table games may count less. Check the specific bonus terms for full details.

ANSWER Yes, you can forfeit an active bonus from your account settings under the Bonuses section. However, forfeiting a bonus will also remove any bonus-derived winnings accumulated so far. Your real-money balance will remain unaffected. Once a bonus is forfeited, it cannot be reclaimed. If you are unsure whether to keep or cancel a bonus, contact ti11 support for guidance before making a decision.

ANSWER ti11 offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of video slots with varying themes, paylines, and jackpots
• Fishing Games: Dragon Fishing and other arcade-style fishing titles
• Bingo: Multiple bingo rooms with different ticket prices and prize pools
• Table Games: Baccarat, Blackjack, Roulette, Poker variants
• Live Casino: Real-time games with live dealers streamed in HD
• Specialty Games: Keno, Scratch Cards, and more

New games are added regularly. Check the ti11 Casino page for the latest additions.

ANSWER Yes. All games on the ti11 platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. ti11's RNG systems are regularly tested and audited by independent third-party testing laboratories. Live dealer games are streamed from regulated studios with real cards and wheels, providing an additional layer of transparency. ti11 is committed to fair play for every player in the Philippines.

ANSWER Absolutely. ti11 is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The ti11 mobile experience is designed for smooth gameplay even on slower mobile data connections, which is important for players across the Philippines, from Metro Manila to the provinces. Simply visit ti11 via your phone's browser and log in to start playing.

ANSWER ti11 takes data security seriously. All personal data is encrypted using TLS/SSL protocols during transmission. Stored data is protected by industry-standard encryption and access controls. ti11 complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and does not sell or share your personal information with unauthorized third parties. For full details, refer to the ti11 Privacy Policy.

ANSWER Two-factor authentication adds an extra layer of security to your ti11 account. To enable it, go to Account Settings → Security → Two-Factor Authentication. You can set up 2FA via SMS (OTP sent to your registered mobile number) or via an authenticator app. ti11 strongly recommends enabling 2FA, especially if you access your account from shared or public devices in places like internet cafes in Quezon City, Makati, or Cebu.

ANSWER If you suspect your ti11 account has been accessed without your permission, act immediately:

• Change your password right away via Account Settings
• Contact ti11 support via live chat to freeze your account temporarily
• Review your recent transaction history for any unauthorized activity
• Check if your email account has also been compromised

ti11 support can place an immediate hold on your account to prevent further unauthorized transactions while the issue is investigated. Never share your password or OTP with anyone — ti11 staff will never ask for your password.

ANSWER ti11 provides a comprehensive set of responsible gaming tools available to all players at no cost:

• Deposit Limits: Daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Automatic session suspension when your loss limit is reached
• Session Time Limits: Set a maximum duration per gaming session
• Reality Check Reminders: On-screen alerts showing your session duration and net position
• Cool-Off Periods: Temporary account pause from 24 hours up to 30 days
• Self-Exclusion: Longer-term or permanent account closure

All tools are accessible from Account Settings → Responsible Gaming. For more information, visit the ti11 Responsible Gaming page.

ANSWER To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (6 months, 1 year, 2 years, 5 years, or permanent) and confirm. Self-exclusion takes effect immediately — your account will be closed, all marketing communications will stop, and your remaining balance will be refunded within 5 business days. If you cannot log in, contact ti11 support directly via live chat to request self-exclusion without needing to access your account.

ANSWER If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming Program: Available through PAGCOR's official offices and regional centers nationwide
• National Center for Mental Health (NCMH): Provides counseling and referral services for behavioral addictions
• Gamblers Anonymous Philippines: Free peer support groups in Metro Manila, Cebu, Davao, and other cities
• DOH Mental Health Hotline: For crisis support and referrals

ti11 support is also available 24/7 to help you activate responsible gaming tools or connect you with professional resources. Huwag mahiyang humingi ng tulong.